FAQ

If you require packing services we offer reasonably priced packing services if you are unable to pack your items on your own. However, we recommend that you arrange for them prior to your moving date to allow for sufficient planning.

We wrap and cover all furniture with cushioned moving blankets, which are included in the base price.

If, for any reason, you need to reschedule your moving date, please contact us as soon as possible. The sooner you notify us, the easier it will be for us to accommodate your needs. Please note that if you reschedule your move within 3 days of your originally scheduled date, we will retain your deposit and require another security deposit.

Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towels, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to the new locations.

Each of our trucks includes a set of basic tools for assembling/disassembling items such as beds, dresser mirrors, and dining room tables, and our movers are happy to assist at a additional cost. However, if an item requires special knowledge or tools we cannot service it, nor do we guarantee assembly of any item(s) that are new and still in their original box. We reserve the right to refuse assembly of furniture that was not taken apart by our movers. If you have any questions regarding a specific furniture item please contact us.

The clock starts running once our movers arrive at your pick-up address. As our client, you are responsible for all parking tickets and downtime (waiting for the elevator or property key holder to be available, traffic, inspection of belongings upon delivery, waiting for any credit card charges or Interac e-transfers to go through, etc.). Also, all the trucks are maintained in accordance with Canada Ecological Requirements, therefore a technical stop for a truck regeneration procedure may occur during the assignment.

VR Moving accepts cash, certified cheques and Interac email money transfers.

We can move plants if necessary, but strongly recommend that you move any plants yourself and are not liable for any damages sustained by your plants during transportation.

We do not move toxins, including mouse or rat poison, oxygen and propane tanks, flammables, explosives, weapons and ammunition.